Frequently Asked Questions
Find answers to commonly asked questions about our products and services.
How often should I schedule a boiler service?
We recommend an annual boiler service to ensure safety and efficiency throughout the year.
What should I do in a heating emergency?
Contact us immediately for 24/7 emergency callouts to quickly resolve urgent heating issues.
Do you offer gas safety certificates?
Yes, we provide certified gas safety checks to keep your home compliant and secure.
Can I book services and pay online?
Absolutely! Our integrated system lets you book appointments and pay securely online with ease.
What do I do if I smell gas?
If you smell gas, act immediately: extinguish all flames, do not turn electrical switches on/off, open windows, and turn off the gas supply at the meter. Evacuate the premises and call the 24-hour National Gas Emergency Service (in the UK) on 0800 111 999.
What do I do in a plumbing emergency?
In a plumbing emergency, immediately shut off the main water valve to stop flooding, turn off the electricity if water nears outlets, and book an emergency callout with us right away. For leaks, use towels and buckets for containment; if a pipe is frozen, thaw it slowly, never with a direct flame.